Support

Outsourcing the management of I.T. systems and applications is increasingly viewed as an integral component of an IT department's strategy in reducing risk and achieving cost reductions.

Astech has developed a comprehensive portfolio of managed support services to facilitate the outsourcing of a company's entire system and operational support requirements for many leading applications including Geac System21, JDA MMS® and E3, and Manhattan Associates WM and supply chain solutions, and all related application interfaces

• System and Application Support
  End-to-end Helpdesk, Application Incident and Problem Management
• System Optimisation and Development
  Continuous, proactive optimisation and improvement
• Migrating Support
  Transition management to ensure smooth handover
• ITIL
  Support delivered under the industry's leading best-practive methodology