Astech has developed a comprehensive portfolio of services to facilitate the outsourcing of business processes, applications, IT infrastructure and systems. Our outsourced service is easily customised to the unique needs of each company. The service is designed to deliver value add to organisations beyond the cost saving element. Rigorous methodologies, services framework, service level agreements, skilled and knowledgeable resource, ensure we deliver consistent, business process continuity and innovation.
Product and Applications Support
Organisations can rest assured that any application developed or customised by our highly qualified services teams, will receive timely and accurate information in all instances as specified in our service level agreements. Our teams have deep technical expertise and thousands of hours of real-world experience to answer questions and resolve client issues. We provide support for all the tools, technologies and products we use to deliver application development and integration projects. IBM Websphere and our CMIS solution have dedicated teams of specialists to manage all level of service requests.
Managed Support and End of Life for IBM i
The resilience, flexibility and reliability of IBM i, lends it to being one of the most heavily modified computing systems. Add to this the complexity of long established business applications that are bespoke or packaged solutions customised beyond recognition running on IBM i. This presents organisations with the overwhelming challenge of sourcing and retaining the appropriately skilled resource to manage the system and applications to ensure business as usual as well as managing future demands.
Astech has over a decade of IBM i experience. We can help organisations pre-empt changes in staff resulting from progression or retirement, often leading to loss of valuable internal knowledge, particularly around critical and deeply embedded business systems. Our IBM i specialists deliver skilled and knowledgeable support for the lifetime of the platform and applications. We support organisations with business as usual even when the original documentation for the applications is no longer available and with their migration plans by supporting and delivering services to manage ’end of life’ for IBM i applications and systems.
Managed Support Services
- Delivery of an ‘End to End’ service
- UK based remote helpdesk 24x7 using state of the art communication technologies
- Incident and problem management support for applications
- Management and resolution of day to day queries, business as usual
- On-site support and development consultants for complex support requirements
- Management of systems due to be phased out – end of life
- SLA defining services to be delivered, timescales and escalation process for query resolution